How to Resolve Shopify Collection Image not Showing?

How to Resolve Shopify Collection Image not Showing?

The image for a product in Shopify is not showing up, or it's broken. You may have uploaded images to the wrong location or without the proper file type. Don't worry; we will discuss all the steps to resolve the image not showing issue on your Shopify collection page.

First your need to know…

Why images are the essential element of e-commerce website?

Here are the benefits of having right image on your Shopify e-commerce website. Actually without images you can imagine the e-commerce website.

Product visualization:

Images allow customers to see the product they are interested in purchasing, which can help them make a more informed decision.

Increased engagement:

High-quality images can help to attract and retain customers on the website, leading to increased engagement and potentially more sales.

Improved SEO:

Having images on a website can improve search engine optimization, making it more likely that the website will appear in search engine results.


Images can be used to reinforce a brand's image and message, which can help to build trust and loyalty among customers.

Increased social shares:

Good quality images are more likely to be shared on social media platforms, which can help to drive more traffic to the website.

Better UI/UX:

Images can help to break up text and make a website more visually appealing, which can improve the overall user experience.

Now here is the guide for.

How to Resolve Shopify Collection Image Not Showing?

  1. Go to the Shopify admin panel and navigate to the "Collections" section.
  2. Locate the collection that is not displaying its image and click on it to edit.
  3. Make sure that an image has been uploaded to the "Collection image" field. If not, upload one by clicking on the "Add image" button.
  4. Save the changes.
  5. Check the collection page on the frontend of the website to see if the image is now showing.
  6. If the image is still not showing, clear the browser cache and check the image URL to make sure it is correct.
  7. If the image is still not showing, try uploading a different image and check if the issue is resolved.
  8. If the problem persists, reach out to our Shopify expert for further assistance.


After following each step in this guide, you will be able to fix the image not showing on the collection page issue, but if you cannot make it, you can contact us for a free consultation. At Ecomheroes, we offer Shopify website design and development services, or you can hire Shopify website designers and developers to fix any issue in your store.