EcomHeroes Shopify
Services FAQs

Please share your store URL, required pages or features, product count, design references, integrations, and preferred deadline.

A clear task list helps us provide a more accurate scope, estimate, and delivery timeline.

Yes. We help with theme edits, custom sections, bugs, app configuration, mobile issues, UX improvements, and complete store redesigns.

We review the existing theme and installed apps before confirming the work.

Yes. We can build a new store around your products, brand, and business requirements.

The approved scope may include pages, collections, navigation, responsive development, product setup, app configuration, and launch testing.

Yes. Small tasks may include Liquid changes, theme fixes, custom sections, cart updates, app installation, or product-page improvements.

You can also browse our Shopify small-task services.

Pricing is based on the number of pages, products, design requirements, custom features, integrations and delivery timeline.

After reviewing your requirements, we provide a written scope, price and estimated completion date.

Yes.

Fixed pricing works best for clearly defined projects. Hourly or flexible support is better for troubleshooting, ongoing improvements and development backlogs.

Third-party costs are separate unless explicitly included in your quotation.

These may include Shopify subscriptions, domains, premium themes, paid apps and external software fees.

New requirements are reviewed before implementation.

We explain any effect on cost and delivery time, and additional work begins only after approval.

Your written scope defines the exact deliverables.

Depending on the project, this may include page development, theme implementation, responsive layouts, product setup, custom functionality, app configuration, testing and handover.

Yes. We can create an original design or develop your approved Figma layouts inside Shopify.

We review mobile layouts, interactive states, assets, and technical feasibility before development begins.

Yes. We can modify product pages, collection pages, navigation, cart functionality, mobile layouts, and other theme elements.

The final estimate depends on the theme and requested changes.

Yes. We can build custom sections, forms, product options, collection tools, cart features, and other functionality not available in the current theme.

Complex requirements may need a custom app.

Yes. We develop custom apps and connect Shopify with ERPs, CRMs, fulfilment platforms, marketplaces and external APIs.

Feasibility depends on the required workflow and third-party system capabilities.

Yes. Depending on the source platform, we can migrate products, collections, customers, orders, content, images, and URLs.

The existing store must be reviewed before the migration scope is confirmed.

The timeline depends on complexity.

A small theme task may take much less time than a full store build, migration, integration or custom app. Your expected completion date is confirmed before work begins.

Common delays include:

• Missing access
• Late content or product data
• Delayed feedback
• Scope changes
• Incomplete designs
• Third-party API limitations

Providing assets and approvals on time helps keep the project on schedule.

Communication may take place through email, scheduled calls or an agreed project-management channel.

Updates are shared at important milestones and whenever feedback or approval is required.

You remain or become the Shopify store owner.

Custom deliverables are handled according to the approved agreement. Third-party themes, apps, fonts and images remain subject to their original licences.

Shopify collaborator access is recommended instead of sharing your owner password.

It allows you to grant only the permissions required for the approved work.

Access can be removed after handover.

It may remain active only when you request ongoing maintenance or support.

Yes. We recommend properly licensed themes, apps and third-party assets.

We do not recommend pirated themes, copied licences or unauthorized software.

A revision adjusts work already included in the approved scope.

A new page, feature or design direction is considered additional work. Revision limits are listed in your quotation or order details.

Testing may include:

• Desktop and mobile layouts
• Major browsers
• Navigation
• Forms
• Product and collection pages
• Cart behaviour
• Approved custom functionality

Testing depth depends on the delivered feature.

Yes, where the workflow allows it.

You may review the work through a preview theme, development link or staging environment before publication.

Post-launch support is available according to the terms listed in your quotation or handover details.

A bug means approved functionality is not working as agreed. New features, client-made changes, and third-party app issues may require a separate estimate.

For recurring support, explore our Shopify store management services.