Creating a relationship with customers is the most important thing for a successful business. According to LLCBuddy, 47% of businesses say that CRM software plays an important role in customer retention. Martech shares that CRM software can increase conversion rates by 300%. You can now understand the significance of integrating CRM into your Shopify store.
In this blog, our Shopify experts list the best CRM for Shopify businesses to integrate with their websites. If you are a Shopify store owner, this insightful blog is for you.
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The best CRM for Shopify stores to create relationships with customers and grow your business is here.
Best CRM for Shopify
#1 Zendesk Sell
#2 Brevo
#3 Agile CRM
#4 Nutshell
#5 HubSpot
To know more about each CRM software for Shopify in detail continue reading.
#1 Zendesk Sell
Zendesk Sell is the best CRM for Shopify store owners to manage orders, sales, refunds, and cancellations. This is one of the most popular CRMs among Shopify store owners, allowing them to directly handle and chat with customers through various sales channels.
With an interactive dashboard, the customer support team can easily process refunds and answer customer queries and problems.
Key Features:
- Easily see customers’ data order history, payment details, complaints, and queries.
- Easy and fast to solve customer tickets.
- Process refunds and cancellations directly from the sidebar.
- You can embed live chat support with a single click.
- Communicate with all customers from a single place.
- The integration with Mailchimp, Trustpilot, Loyaltylion, Yotpo, Shipstation, and Chargedesk is effortless.
#2 Brevo
Brevo now SendinBlue by Combidesk is another good CRM app option to add to Shopify stores. From marketing and sales to conversion optimization, sending messages, and storing customer data and analysis, SendinBlue is the perfect CRM software to build and manage customer relationships.
SendinBlue is the best app to automate the email marketing process and redefine customers’ relationships with simple communication.
Key Features:
- The system integrates and syncs with customer data effortlessly.
- Personalize the customer journey with customized campaigns.
- Analyze sales and store performance with detailed insights and reports.
- Enable simple communication with customers through live chat, chatbot, phone, and universal inbox.
- Simple messaging APIs integration.
#3 Agile CRM
Agile CRM is all in one CRM tool. From sales, marketing, productivity, development, and support, Agile CRM is capable of all things. Agile is best for reducing cart abandons, running smarter campaigns, and boosting conversion rates.
You should choose Agile CRM to manage various tasks simultaneously with affordable and advanced solutions.
Key Features:
- All-in-one tool to manage sales, marketing, and services.
- Create promotional campaigns easily for efficient results.
- Single-page contact management and sales process tracking.
- Advanced customer journey tracking with periodic email reports.
- Easy contacts, purchase log, and payment history data synchronization.
- Shopify event triggering for tracking customer behavior and interest.
#4 Nutshell
Nutshell is another excellent option to build and manage customer relationships. Nutshell is enough for sales automation, email automation, contact management, team collaboration, reporting, and analysis.
Key Features:
- Automate the sales process by creating customized pipelines to reach maximum efficiency.
- Enhance customer communication by synchronizing your email and calendar.
- Track sales performance, lost deals, and team productivity from insightful reports.
- Put your email marketing campaigns on automation.
- Create attractive web forms to get customer data.
#5 HubSpot
HubSpot is the most popular CRM software for marketing automation. Shopify stores are easy to connect with HubSpot CRM software; it provides useful data and insights to improve sales and marketing and build customer relationships more effectively.
Key Features:
- Automatically sync customers, products, and orders.
- Create a new audience segment.
- Automate marketing campaigns.
- Useful data insights and reports.
- The integration with checkout, Facebook, Zapier, SurveyMonkey, and other platforms is effortless.
Why do Shopify stores need CRM?
We know customer relationship management (CRM) systems are the tool to manage and enhance customers' relationships and interactions with them. If you are running a business, especially an e-commerce business, then building a relationship with your customers is the most important step to growing it.
Let’s have a look. Why do Shopify stores need CRM?
1. Streamline customer interaction:
With the use of CRM software or tools, you can easily and quickly communicate with customers through different email, chat, social media, and live support.
The process of resolving customer queries and issues is faster.
Increase response time that increases customer relationship and brand value.
2. Personalize marketing:
CRM software stores customers' data, including purchasing history, behavior, add-to-carts, and preferences, enabling marketers to target customers based on their interests through personalized marketing campaigns.
3. Automate Retargeting:
With CRM tools, store owners can automate the process of retargeting in effective ways, such as automated abandon cart emails, welcome series, offers on specific products or services, and personalized recommendations. This improves conversion rate and sales by targeting the right people at the right time.
4. Optimize Sales Funnels:
CRM tools optimize and automate the sales funnels from lead generation to sale products. If you want to grow your business, the customer relationship management tools are the things you should invest in.
How do you choose the right CRM for your Shopify store?
- Evaluate the size of your business, including the number of customers, and identify your needs, such as basic sales tracking and email marketing.
- Also consider the budget constraints you have.
- Before you choose any CRM, you can evaluate ease of use and support.
- Read the features to review scalability for future growth.
Final Words
We hope this article not only helps you discover the right CRM tools, but also helps you find the right CRM for you. Once you've selected the appropriate customer relationship management software, or if you're still unsure, our Shopify experts can assist you in making the right choice based on your Shopify store, customer base, and business requirements.
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